Refund and Return Policy

Policy Duration
Our refund and return policy is valid for 30 days. Unfortunately, we cannot offer a full refund or exchange if more than 30 days have passed since your purchase.

Eligibility for Returns
To qualify for a return, the item must:

  • Be unused and in the same condition as when you received it.
  • Be in its original packaging.

Non-Returnable Items:

  • Perishable goods, such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary products.
  • Hazardous materials or flammable liquids and gases.

Additional Non-Returnable Items:

  • Gift cards.
  • Certain health and personal care items.

To complete your return, a receipt or proof of purchase is required.

Return Instructions
Do not send your purchase back to the manufacturer. Follow our provided return process for all items.

Partial Refunds
Partial refunds may apply in the following cases:

  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
  • Items returned more than 30 days after delivery.

Refund Process

  1. Once we receive and inspect your returned item, we will send you an email confirming receipt.
  2. You will also be notified whether your refund is approved or rejected.
  3. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

Late or Missing Refunds
If you haven’t received your refund:

  • Double-check your bank account.
  • Contact your credit card company, as refunds may take some time to be officially posted.
  • Contact your bank, as processing delays may occur.

If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected]

Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] and send your item to:

Address:
201 East 5th Street suite 1000 Sheridan, WY 82801

Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will issue a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping Returns
To return your product, mail it to:

Address:
201 East 5th Street suite 1000 Sheridan, WY 82801

Shipping Costs:

  • You are responsible for paying the shipping costs for returning your item.
  • Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Delivery Time for Exchanges:
The time for exchanged products to reach you may vary depending on your location.

High-Value Items:
For valuable returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Assistance?
If you have any questions about our refund and return policy, please contact us at [email protected]